{"id":7824,"date":"2020-10-05T16:30:43","date_gmt":"2020-10-05T14:30:43","guid":{"rendered":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/?p=7824"},"modified":"2020-10-05T16:30:43","modified_gmt":"2020-10-05T14:30:43","slug":"technician-training","status":"publish","type":"post","link":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/2020\/10\/05\/technician-training\/","title":{"rendered":"Top 5 Technician Training & Safety FAQs Answered"},"content":{"rendered":"

Photo: ASE<\/i><\/span><\/p>\n

In all, ASE offers more than 54 professional level certifications.\u00a0<\/b><\/span><\/p>\n

Technicians play a vital role in keeping fleets running their best. What keeps technicians performing their best? A commitment to their ongoing training and safety \u2013 two topics that are frequently intertwined.\u00a0<\/span><\/p>\n

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The more up-to-date technicians are on how to properly service trucks, the safer their working environment will be. And, of course, the trucks will operate safely, too, making it a win-win-win for technicians, fleets, and drivers. What should fleets know about these important topics? Work Truck has the answers to the most frequently asked questions.<\/span><\/p>\n

1. What are the critical components of a technician training and safety program?\u00a0\u00a0<\/span><\/h2>\n

Leanne Fitzpatrick, strategic programs manager for Volvo Trucks Academy, explained that although technician training can be a complex topic, on a big picture level, it comes down to offering quality content and a commitment to safety.\u00a0<\/span><\/p>\n

\u201cA good training program needs to provide the learner with content that is rich, interesting, relevant to their job role and easily consumed,\u201d she said. \u201cSafety of the learner or participant should always be the top consideration when developing content or activities.\u00a0Some occupations are more hazardous than others.\u00a0The risk of personal injury for service technicians is rather high.\u00a0Safety has to be a primary focus of any successful service technician training program.\u201d \u00a0<\/span><\/p>\n

In general, training can come in three formats: online training, instructor-led training, and a hybrid of the two: virtual instructor-led training.\u00a0<\/span><\/p>\n

Scott Behe, senior manager for Training Support at Mack Trucks Academy, said Mack also offers all three formats as well as a variety of job aids and performance support tools to supplement training. He says offering technicians a variety of formats yields the most effective training.\u00a0<\/span><\/p>\n

\u201cVariety is required to accommodate different learning styles and objectives,\u201d he said.\u00a0\u201cIt is the equivalent of using the right tool to complete a task within a shop.\u201d<\/span><\/p>\n

On a more tactical level, Thomas Bray, senior business advisor for J.J. Keller & Associates, a consulting firm that helps organizations with safety and regulatory compliance, suggested employing a three-pronged approach:<\/span><\/p>\n