{"id":4918,"date":"2020-04-03T17:14:55","date_gmt":"2020-04-03T15:14:55","guid":{"rendered":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/?p=4918"},"modified":"2020-04-03T17:14:55","modified_gmt":"2020-04-03T15:14:55","slug":"how-fleet-management-companies-are-addressing-covid-19","status":"publish","type":"post","link":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/2020\/04\/03\/how-fleet-management-companies-are-addressing-covid-19\/","title":{"rendered":"How Fleet Management Companies are Addressing COVID-19"},"content":{"rendered":"

The COVID-19 pandemic<\/a> has totally disoriented how fleet professionals are managing their operations. Uncertainty about how long the coronavirus will last is making it difficult for fleets to know how to address their future, though there are practices that fleets can implement today that are aimed at helping them and their fleets move forward.<\/span><\/p>\n

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Automotive Fleet reached out to several fleet management companies to get their feedback on advice they have for fleets during the pandemic and how these companies are looking to support their clients in this time of need.<\/span><\/p>\n

Advice for Fleets<\/span><\/h5>\n

First and foremost, fleets must implement proper sanitation policies.<\/span><\/p>\n

\u201cOur first priority is the health and safety of our people, our clients, our partners and of course, drivers,\u201d said Steven Jastrow, VP of strategic consulting and analytics for Element Fleet Management. \u201cOne of the most important things we\u2019re all hearing is the importance of keeping clean to stopping the spread of the virus \u2014 so we immediately looked to share best practices in that regard with drivers.\u201d\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n

Widespread implementation of hygienic best practices for fleet professionals and their drivers is an elemental step, not only for the safety of their drivers and entire company, but the general public. Also important is recognizing shelter-in-place mandates, wherever they are being applied, and \u201csocial distancing.\u201d<\/span><\/p>\n

\u201cIn terms of prevention and safety tips for fleet personnel, it goes without saying everyone should adhere to the guidelines published by the World Health Organization and the Center for Disease Control and Prevention,\u201d said Bob White, president of ARI. \u201cAdditionally, fleet personnel should also obey any restrictions or guidelines – such as shelter in place mandates and social distancing recommendations – currently in place for the region in which they operate. Beyond that, we\u2019re strongly encouraging drivers to take additional precautions to further limit the spread of the COVID-19.\u201d<\/span><\/p>\n

Other fleet management professionals elaborated on the necessity of maintaining stringent sanitation policies, exploring the details of this of what is necessary.<\/span><\/p>\n

\u201cSanitize frequently touched surfaces within the vehicles on a regular basis. Wear gloves when possible outside of your vehicle, especially when fueling the vehicle. Pumps, keypads and other surfaces are frequently touched and have not been sanitized. Wherever possible use contactless payment methods to avoid touching keypads or pens to sign,\u201d said Carolyn Edwards, SVP of Client Success, LeasePlan USA.<\/span><\/p>\n

Tom Coffey, senior VP of sales & consulting, Merchants Fleet, expanded on practicing smart sanitation practices and other important aspects of addressing COVID-19.<\/span><\/p>\n

\u201cWhen drivers get home or finish their shift, they should thoroughly wipe down their vehicles with disinfectant wipes, change their clothes, and wash their hands thoroughly with soap and water for at least 20 seconds,\u201d said Coffey of Merchants Fleet. \u201cIf they are on the road and don\u2019t have access to soap and water during their shift, they should use an alcohol-based hand sanitizer with at least 60% alcohol. If they are turning in vehicles and picking up new ones, wiping down and cleaning out vehicles isn\u2019t just a courtesy \u2013 it\u2019s a health measure.\u201d<\/span><\/p>\n

With regards to cleaning solutions, White of ARI suggested being mindful of what is being used on assets and where they are being applied, so as to not accidentally damage any part of the vehicle.<\/span><\/p>\n

\u201cIt is important to keep in mind, bleach or alcohol-based cleaners should not be used on leather surfaces and avoid getting water or other liquids near electronics,\u201d he added.<\/span><\/p>\n

These ideas of sanitation lend themselves to a much broader idea echoed by many fleet management company professionals: being proactive as much as possible.<\/span><\/p>\n

\u201cOne best practice we recommend to clients during any time of crisis is to develop a clear action plan: think proactively, know what you are going to do, and act proactively,\u201d said Coffey of Merchants Fleet. \u201cIt is also important to keep channels of communication open with drivers. In situations like these, there is no such thing as over-communication. And communications should be transparent \u2013 know what you know, know what you don\u2019t know, and don\u2019t be afraid to say \u2018I don\u2019t know.\u2019\u201d<\/span><\/p>\n

One way to be proactive is to consider the needs of your assets. While health and safety for personnel is a top priority, fleets still cannot neglect vehicle needs.<\/span><\/p>\n

\u201cIn terms of best practices, now may be a good time to undertake a tool and equipment audit on trucks; the benefit is lighter loads and improved fuel economy when drivers go back to work,\u201d said Jastrow of\u00a0 Element Fleet Management. \u201cIt\u2019s also a good time to do visual inspections for safety issues\u00a0 – check lights and plates, etc. and address any deferred maintenance and PM compliance on idled vehicles. In terms of safety, we suggest that when possible, a vehicle be left to sit for 72 hours if picking up or changing drivers, given that the estimated lifespan of the virus is 72 hours on surfaces.\u201d\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n

Impact on Fleet Partners<\/span><\/strong><\/h5>\n

There are various moving parts in fleet, and COVID-19 has impacted the many facets of the industry, including its wide range of industry partners. Fleets are wondering how support from their partners may be altered by this disease.<\/span><\/p>\n

These partners include the OEMs, dealerships, transportation logistics, maintenance suppliers, accident management solutions providers, and much more.<\/span><\/p>\n

\u201cThe conversation continues to change shape. We are closely aligned in our relationships with our clients. Delivering proactively, providing consultation services to maneuver through COVID-19,\u201d said Edwards of LeasePlan USA. \u201cThere is no roadmap for such a challenge, but by utilizing our expertise and industry expertise – we have developed some creative solutions for our clients. Funding solutions, maintenance recommendations and how to communicate to their fleet drivers, executive leadership and with their LeasePlan team members.\u201d<\/span><\/p>\n

But every fleet is different, which means different operations are approaching their handling of COVID-19 in ways that are specific to them, including the size of the fleet.<\/span><\/p>\n

\u201cLarger fleets have generally been concerned about operational impacts: they want to make sure they can still pick up vehicles or are asking about delivery to dealers, especially for vehicles that are for essential uses,\u201d said Coffey of Merchants Fleet. \u201cThey are also asking if service partners are still available to schedule preventive and non-preventive maintenance. Small fleets may be more sensitive to near-term changes and economic impacts due to the virus, so we have been working with them on customized and flexible offerings to meet their new and changing needs.\u201d<\/span><\/p>\n

But, more simply, trying to identify how the future of this pandemic might play out is a top concern mentioned among fleet managers.<\/span><\/p>\n

And while FMCs are doing their best to support, the unpredictability of the situation has made it difficult to alleviate the ongoing stresses.<\/span><\/p>\n

\u201cOur clients appear to be the most concerned about simply not knowing what the future will bring,\u201d said Amy Hudson, VP, Client Experience, Mike Albert Fleet Solutions. \u201cThe uncertainty around how long this crisis will last and attempting to align financial planning with an undetermined time frame is causing a great deal of angst. Most all organizations are doing their best to minimize the financial impact and conserve cash reserves.\u201d<\/span><\/p>\n

How things have Changed for FMCs<\/strong><\/span><\/h5>\n

And while COVID-19 has made managing fleet harder, FMCs have not halted operations, though social distancing is still key.<\/span><\/p>\n

\u201cBy staying apart, we are in this together. The majority of our employees have been working remotely and collaborating remotely to service our valued customers,\u201d said Michael Ferreira, Senior Vice President, Sales and Marketing, Donlen. \u201cOur company is following the current guidance provided by leading government and health authorities to ensure we are taking the right actions. We continue to update customers as relevant information becomes available.<\/span><\/p>\n

Indeed, every FMC is doing their part to aid clients in need, particularly to those who are still considered essential businesses.<\/span><\/p>\n

\u201cOne thing we have consistently seen\u2014there are essential businesses, products, and services that must keep moving to keep people safe and healthy. We understand that this includes our clients\u2019 businesses,\u201d said Coffey of Merchants. \u201cIn addition to trying to be as communicative as possible with our clients, we\u2019re letting them know proactively of all the capabilities that we have to offer at this time that could be applicable to their needs, including temporary lease vehicles, disposing of surplus or unneeded vehicles, and even potentially monetizing vehicles that are owned through sale and leaseback transactions. We do have a significant pool of vehicles that are available for either short-term or long-term leases, especially for those clients that are in an essential use business -where they serve the general public.\u201d<\/span><\/p>\n

Each FMC said it had implemented a temporary telecommuting work policy for its staff, though they are continuing to maintain communications with clients via email and phone, and have included a resource page on their individual websites.<\/span><\/p>\n

\u201cWith information about how COVID-19 is impacting our industry changing by the hour, transparent communication is more important than ever and we continue to update this resource as new information becomes available,\u201d said White of ARI. \u201cAbove all else, and I cannot stress this enough, we are all in this together. Our team of fleet professionals remain available to help our customers navigate the road ahead and we hope that you and your loved ones remain safe and healthy during this challenging time.\u201d<\/span><\/p>\n

Hudson of Mike Albert echoed the importance of maintaining quality communication during this trying time.<\/span><\/p>\n

\u00a0\u201cOur technology infrastructure and internal tools have allowed Mike Albert to make this transition extremely smooth,\u201d said Hudson of Mike Albert. \u201cOur clients should have no issue reaching their support contacts and communication within internal teams appears unaffected.\u201d<\/span><\/p>\n

\u00a0Edwards of LeasePlan expanded upon ideas of the current situation further.<\/span><\/p>\n

\u201cGiven the widespread changes and disruptions caused by COVID-19, we expect that there may be delays outside of our control, particularly in the License and Title and Vehicle Acquisition departments,\u201d said Edwards of LeasePlan. \u201cBut we want to be as transparent as possible and keep communicating any updates to our clients.\u201d<\/span><\/p>\n

As a way of continuing to improve communication with clients, many organizations have turned to developing webinars as a method to communicate best practices on addressing fleet during the pandemic.<\/span><\/p>\n

\u201cWe have developed webinars to help fleets learn what payment structures free up the most cash, as well as hosting a think tank webinar that featured real fleet managers and the measures they are taking to keep their drivers safe,\u201d said Ferreira with Donlen.<\/span><\/p>\n

Automotive Fleet produced a webinar titled \u201cHow to Develop a COVID-19 Fleet Plan\u201d in late March, and is co-producing its second webinar with AFLA, which is titled\u00a0\u201cReal-World Best Practices, Solutions, and Lessons Learned in Dealing with COVID-19,\u201d which will be held April 9, 2020.<\/span><\/p>\n

by Andy Lundin<\/a><\/p>\n

Source:\u00a0 https:\/\/www.automotive-fleet.com<\/a><\/p>\n

FLEET MANAGEMENT AUDIT<\/strong><\/h3>\n

Fleet management is the use of a set of vehicles in order to provide services to a third-party, or to perform a task for our organization, in the most efficient and productive manner with a determined level of service and cost.<\/p>\n

Fleet management activities are shown in the following graph 1:<\/p>\n

\"fleet<\/p>\n

Graph 1: fleet management activities<\/p>\n

The proposal audit analyses and assesses all fleet management activities shown in the graph 1, and its main goals are:<\/p>\n