{"id":4617,"date":"2020-01-17T14:21:47","date_gmt":"2020-01-17T13:21:47","guid":{"rendered":"http:\/\/en.advancedfleetmanagementconsulting.com\/?p=4136"},"modified":"2020-01-17T14:21:47","modified_gmt":"2020-01-17T13:21:47","slug":"4136","status":"publish","type":"post","link":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/2020\/01\/17\/4136\/","title":{"rendered":"8 Key Questions Fleets Should Ask Potential Suppliers"},"content":{"rendered":"

8 Key Questions Fleets Should Ask Potential Suppliers<\/strong><\/h3>\n

All fleet suppliers have some formal customer service and client relations staff and process, the former is usually for day-to-day services via telephone and email and the latter is more strategic and involves face-to-face visits.<\/p>\n

Developing good, solid working relationships with suppliers\u00a0is important in the overall success of such programs.<\/p>\n

Here are eight key questions fleet managers should know or ask these supplier teams if they\u2019re planning to work together.<\/p>\n

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  1. The average client service staff tenure.<\/li>\n
  2. Specifics of who will be handling your account.<\/li>\n
  3. Whether your customer service calls will be routed to the next open line in a call center or if you will have an assigned representative. Same goes for field client relations staff.<\/li>\n
  4. The frequency of client relations representative visits.<\/li>\n
  5. The size of other accounts your representative is assigned to.<\/li>\n
  6. The number of accounts your representative handles.<\/li>\n
  7. The territory that your representative covers.<\/li>\n
  8. References for your representative.<\/li>\n<\/ol>\n

    Using the above information, a fleet manager, along with sourcing staff, can establish a profile of the service process, even develop a scorecard.<\/p>\n

    Source: https:\/\/www.automotive-fleet.com<\/a><\/p>\n

    FLEET MANAGEMENT AUDIT<\/h3>\n

    Fleet management is the use of a set of vehicles in order to provide services to a third-party, or to perform a task for our organization, in the most efficient and productive manner with a determined level of service and cost.<\/p>\n

    Fleet management activities are shown in the following graph 1:<\/p>\n

    \"fleet<\/p>\n

    Graph 1: fleet management activities<\/p>\n

    The proposal audit analyses and assesses all fleet management activities shown in the graph 1, and its main goals are:<\/p>\n