{"id":3650,"date":"2019-10-29T13:42:48","date_gmt":"2019-10-29T12:42:48","guid":{"rendered":"http:\/\/en.advancedfleetmanagementconsulting.com\/?p=3650"},"modified":"2019-10-29T13:42:48","modified_gmt":"2019-10-29T12:42:48","slug":"customer-service-getting-the-most-from-a-luxury-shuttle","status":"publish","type":"post","link":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/2019\/10\/29\/customer-service-getting-the-most-from-a-luxury-shuttle\/","title":{"rendered":"Customer Service: Getting the Most from a Luxury Shuttle"},"content":{"rendered":"

Customer Service: Getting the Most from a Luxury Shuttle<\/span><\/h2>\n

Adding a luxury shuttle to your fleet is a game changer in more ways than one.<\/strong><\/span><\/h4>\n

First, you\u2019re providing your brand and your business greater visibility and a distinct \u201cwow\u201d factor. Beyond surface appearances, you\u2019re also adding quality\u2014for example, at Grech, you are adding a fully supported and warranted vehicle to your fleet\u2014giving your customers or employees peace of mind every time they climb aboard.<\/span><\/p>\n

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But there\u2019s more to operating a luxury shuttle whether it\u2019s as part of your business\u2019 services or a means to transport clients, executives, or employees.<\/span><\/p>\n

To get the most out of your investment in a luxury shuttle, you need to up your customer service game.<\/span><\/p>\n

Customer Service: Front and Center<\/strong><\/span><\/h4>\n

A luxury shuttle bus by its nature as a high-quality means of transportation puts the promise of customer service on full display.<\/span><\/p>\n

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For example, if you are using a Grech shuttle bus, you\u2019ll have a vehicle that is likely outfitted with leather seating, reliable climate control, wood flooring, plug-ins to charge devices, and video screens. In short, you\u2019re putting quality and a commitment to something beyond a simple A to B transportation front and center.<\/span><\/p>\n

But the service has to meet the promise.<\/span><\/p>\n

This includes consistency related to arriving on time, providing a clean ride, and hospitable drivers and staff, such as knowledgeable tour guides or an onboard executive concierge.\u00a0<\/span><\/p>\n

Customer Service: Behind the Scenes<\/strong><\/span><\/h4>\n

Perhaps more important is what happens outside the view of clients.<\/span><\/p>\n

Customer service representatives should be friendly, helpful, and have strong problem-solving skills. Likewise, driver training should be ongoing and intensive\u2014designed to provide clients the best and safest experience possible.<\/span><\/p>\n

Reliability is a crucial component of getting the most out of a luxury shuttle bus. A strong preventive maintenance program will keep your luxury investment in safe working order and on the road.<\/span><\/p>\n

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For customers, you will be able to provide a reliable experience\u2014there will be fewer instances of the vehicle breaking down and customers inconveniently stranded (and reporting it online).<\/span><\/p>\n

Consistent uptime also means consistent productivity whether your luxury shuttle is being used as a tool-of-trade vehicle or to serve employee clients.<\/span><\/p>\n

Having a vehicle that is fully warrantied, such as those available from Grech, will not only maximize and protect your investment, but will provide peace of mind that defects of any kind will be handled with minimum fuss and inconvenience and get your shuttle back on the road as soon as possible.<\/span><\/p>\n

Keeping up Appearances<\/strong><\/span><\/h4>\n

While beauty may only be skin deep, maintaining your luxury shuttle is another way to get the most out of your investment.<\/span><\/p>\n

Keeping the vehicle clean and repairing any wear and tear damage will impress clients and help protect your investment\u2014if you take the appearance of the vehicle seriously so will anyone riding it\u2014keeping the shuttle free of trash and washing it regularly should be a given.<\/span><\/p>\n

In addition, any exterior wraps, damaged paint, wheel covers, or any other wear-and-tear components should be replaced or repaired when necessary. Attention to these details will be noticed by clients\u2014and will aid in one of the most important parts of reputation building: word of mouth recommendations.<\/span><\/p>\n

But there\u2019s more to keeping up appearances than the eye of the beholder. A well-maintained vehicle (inside and out) will translate down the road when you cycle the shuttle out of the fleet. Whether you\u2019re selling it directly or through an auction, potential buyers will respond positively to a vehicle that has been well cared for and needs little to no reconditioning after sale.<\/span><\/p>\n

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This is the long game in making the most of your luxury shuttle investment.<\/span><\/p>\n

Putting these three components together will help create a continuum of care that will allow you to get the most out of your investment in a luxury shuttle.<\/span><\/p>\n

By starting with Grech, you\u2019ll not only being laying a strong foundation with a safe, quality, well-built vehicle, but one backed by a comprehensive warranty program designed to protect your investment and provide peace of mind. All you\u2019ll need to do is add a strong customer service component to create a win-win atmosphere for your fleet and your clients.<\/span><\/p>\n

For more information on how to successfully add a luxury shuttle to your operation contact Grech Motors.<\/a><\/strong><\/span><\/p>\n

\"Grech<\/span>
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Grech Motors GM40. Seats 38 passengers with rear luggage or 44 passengers wthout rear luggage.<\/span><\/p>\n<\/figcaption><\/figure>\n

by AJ Thurber, Vice President, Sales & Marketing, Grech Motors<\/span><\/p>\n

Source: https:\/\/www.autorentalnews.com<\/a><\/p>\n

FLEET MANAGEMENT AUDIT<\/h3>\n

Fleet management is the use of a set of vehicles in order to provide services to a third-party, or to perform a task for our organization, in the most efficient and productive manner with a determined level of service and cost.<\/p>\n

Fleet management activities are shown in the following graph 1:<\/p>\n

\"fleet<\/p>\n

Graph 1: fleet management activities<\/p>\n

The proposal audit analyses and assesses all fleet management activities shown in the graph 1, and its main goals are:<\/p>\n