{"id":13919,"date":"2022-06-18T17:13:19","date_gmt":"2022-06-18T15:13:19","guid":{"rendered":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/?p=13919"},"modified":"2022-06-18T17:13:39","modified_gmt":"2022-06-18T15:13:39","slug":"one-fleets-obsession-with-driver-happiness","status":"publish","type":"post","link":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/2022\/06\/18\/one-fleets-obsession-with-driver-happiness\/","title":{"rendered":"One Fleet\u2019s \u2018Obsession\u2019 With Driver Happiness"},"content":{"rendered":"

Photo: aifleet<\/i><\/span><\/p>\n

Drivers are at the center of how aifleet operates.<\/b><\/span><\/p>\n

Marc El Khoury contends that there\u2019s not really a driver shortage. The problem, he says, is the traditional trucking model is terribly inefficient \u2014 but it doesn\u2019t have to be.<\/span><\/p>\n

Working in the trucking industry as a consultant, El Khoury grew convinced he could create a different kind of fleet model. He and programmer Mark Farkas, who had similar experiences in Europe, co-founded aifleet, which uses artificial intelligence technology to streamline operations and improve pain points for drivers.<\/span><\/p>\n

\u201cA lot of [fleets\u2019] inability to grow was not really driven by the driver shortage \u2014 these companies are hiring literally thousands of drivers a year \u2014 it’s the inability to retain drivers,\u201d he explains. \u201cWe saw that driver utilization was 50% or below, meaning out of the 11 hours, they drove maybe five hours a day. And we tried to see, how can technology really help this problem?\u201d<\/span><\/p>\n

He and his co-founder, frustrated by an industry slow to adopt the kind of technology they envisioned, decided to create a trucking company from the ground up. Aifleet launched in late 2020, and a year later raised $21 million in funding.<\/span><\/p>\n

Booking Loads Around the Driver<\/strong><\/span><\/h2>\n

They designed a proprietary algorithm that looks at millions of available loads a day and books and prices loads based on what fits the drivers best and will maximize hours of service and utilization.<\/span><\/p>\n

The system books more than a single load at a time, creating a route where a driver will be able to go from load to load with minimal downtime. (The human dispatch team reviews the assignments for final approval.)<\/span><\/p>\n

\u201cA driver should never have to call their dispatcher and say, \u2018I\u2019m waiting for my next load,\u2019\u201d El Khoury says. \u201cThat next load should always be assigned to the driver before they are fully empty.\u201d That means less frustration for the driver, and more revenue for both the company and the driver\u2019s paycheck.<\/span><\/p>\n

\u201cWe basically book the route of the driver from the day they leave home on Monday through the day they\u2019re back home on Friday night. We move heaven and earth to make sure the driver is at home every single week.\u201d<\/span><\/p>\n

This asset-optimization software generates significantly more revenue per truck, El Khoury says. This lets AI Fleet pay over-the-road truck drivers more than 50% above typical rates while guaranteeing them more home time.<\/span><\/p>\n

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\u201cA driver should never have to call their dispatcher and say, \u2018I\u2019m waiting for my next load.'”<\/strong><\/span><\/p>\n<\/div>\n

Drivers are paid a minimum guaranteed salary every week. AI Fleet provides its drivers with free medical, dental, vision, short- and long-term disability, and life insurance benefits. It pays for parking when they\u2019re on the road. On top of the salary, drivers get incentive pay every week that is based on the revenue the truck generates. \u201cSo it’s a very different business model for company drivers.\u201d<\/span><\/p>\n

El Khoury points out that a major pain point for truckers is uncertainty about how much money they will make each week. Each Friday, drivers get a check for the minimum, and then on Monday they get their incentive pay.<\/span><\/p>\n

Prospective drivers have been skeptical, thinking it\u2019s too good to be true. But with some two-thirds of its hires being referrals, that\u2019s becoming less of a problem.<\/span><\/p>\n

Changing the Metrics<\/strong><\/span><\/h2>\n

It\u2019s not just drivers who have a hard time getting their arms around such as different approach to driver pay. El Khoury says the technology often provides solutions that seem counter-intuitive to longtime trucking veterans.<\/span><\/p>\n

\u201cWhen you utilize technology that has never existed in the industry, the results you\u2019re going to get are not always going to be intuitive,\u201d he explains. \u201cIt\u2019s sometimes going to tell you to do things that you thought go against profitable trucking.\u201d<\/span><\/p>\n

For instance, the algorithm says it\u2019s OK to deadhead more than 100 miles occasionally if it\u2019s going to get the driver and truck out of a bad market and on to the next load, instead of \u201cwaiting for that one good load that you may or may not get.\u201d<\/span><\/p>\n

For aifleet, the metric that matters is revenue per week, not rate per mile \u2014 and high-tech algorithms or not, El Khoury believes that\u2019s something all fleets should think about.<\/span><\/p>\n

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\u201cThere is really no one good load, there\u2019s really no one bad load.”<\/strong><\/span><\/p>\n<\/div>\n

\u201cThere is really no one good load, there\u2019s really no one bad load; there\u2019s a good week and a bad week. And a good week usually has a few bad loads to get you to the overall profitable week. That is something that goes against what we all learn when we started into trucking and [are] obsessed with rate per mile for all loads, versus looking at it as, \u2018What is the driver journey like?\u2019\u201d<\/span><\/p>\n

In addition to better optimization, by focusing on drivers, paying them more and treating them like the valuable revenue-generators they are, the company saves money with its low driver turnover (about 11%).<\/span><\/p>\n

\u201cIt\u2019s very important to truly assess the ins and out of your driver turnover cost,\u201d El Khoury says. \u201cBecause what you\u2019ll find is, it is actually so high,\u201d that if you divert some of the money you\u2019re spending on recruiting into the pockets of the drivers themselves, they\u2019re more likely to stay. Reduced turnover means less spending is needed on recruiting. \u201cIt becomes a win-win proposition.\u201d<\/span><\/p>\n

Spot vs. Contract Freight<\/strong><\/span><\/h2>\n

AI Fleet\u2019s algorithm primarily uses the spot market, which of course was on a tear for most of 2021. Now, however, it\u2019s softening.<\/span><\/p>\n

\u201cSo far, our technology continues showing that even with a continued softening, we\u2019ll be able to continue generating the target revenue per truck per week,\u201d he says. \u201cOur technology is efficient enough that it\u2019s able to keep finding the route that allows us to maximize our revenue and maximize our driver pay.\u201d<\/span><\/p>\n

However, he says, eventually there will be an effect on the revenue that is shared with drivers through their incentive pay, and that\u2019s going to require some education.<\/span><\/p>\n

\u201cWe started in a much lower rate environment, with a handful of drivers,\u201d he says. \u201cAnd even though they’re still with us, many of the drivers who have joined us have joined us over the last year when the market has been relatively crazy high.\u201d<\/span><\/p>\n

While drivers\u2019 incentive pay may drop with the spot market, El Khoury says the company is committed to never going below its guaranteed minimum salary. In fact, with high inflation, the company has been evaluating whether that minimum needs to be raised.<\/span><\/p>\n

He\u2019s hesitant to get into too much contract freight because it lessens the flexibility of the algorithm and doesn\u2019t offer much ability to control dwell times.<\/span><\/p>\n

\u201cThere’s a lot that comes with contracts that we feel comes at a very substantial cost of revenue per truck per week,\u201d he says. \u201cYou might win much more on the margin on the rate per mile itself. But you might lose in terms of the overall revenue per truck per week. And so that\u2019s why right now, we’re going to continue, at least for another year, focused almost entirely on the spot market.\u201d<\/span><\/p>\n

Growth<\/strong><\/span><\/h2>\n

AI Fleet started officially as a motor carrier in November of 2020, and since then has grown to about 60 drivers. The company\u2019s goal is to have more than 100 by the end of the year.<\/span><\/p>\n

One of its biggest barriers to growth has been the same equipment issue facing the rest of the industry. \u201cPart of being obsessed with driver satisfaction means getting them not just any equipment, but good equipment that we can be proud of,\u201d El Khoury says. \u201cAnd today that flow of equipment is relatively slow.\u201d<\/span><\/p>\n

AIFleet is primarily leasing its trucks, but eventually hopes to buy. It demands relatively new, fuel-efficient, low-emissions equipment, with premium driver packages and auxiliary power units. Leasing has helped it conserve capital, he says, but buying would mean lower costs over the long term. The company may look at the acquisition of smaller fleets to help it meet its growth goals.<\/span><\/p>\n

And aifleet is not resting on its laurels. There\u2019s much more of fleet operations that can be improved through technology.<\/span><\/p>\n

\u201cWe continue building unique technology to optimize the freight and automate the back office activities so that we can truly build a technology-enabled trucking company, so we\u2019re still very early on in our journey.\u201d<\/span><\/p>\n

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Fleet Snapshot<\/strong><\/span><\/h2>\n