{"id":11847,"date":"2021-07-17T16:59:28","date_gmt":"2021-07-17T14:59:28","guid":{"rendered":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/?p=11847"},"modified":"2021-07-17T16:59:28","modified_gmt":"2021-07-17T14:59:28","slug":"technicians-3","status":"publish","type":"post","link":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/2021\/07\/17\/technicians-3\/","title":{"rendered":"Bolstering your technicians"},"content":{"rendered":"

How opportunities in training, support, and recognition can help fleets drive technician retention.<\/span><\/p>\n

As a heavy duty technician at the Walmart fleet maintenance shop in Bentonville, Arkansas, Brianna Luckman\u2019s typical day is anything but typical. Some days she works on trucks, performing preventive maintenance service and follow-up repairs, while other days she works on trailers, doing major repairs such as full front grid replacements.<\/span><\/p>\n

Since joining Walmart through an internship program in 2017, Luckman has gained the skills and knowledge that it takes to maintain the equipment that is an essential part of the Walmart supply chain network, delivering products to local stores throughout the Midwest region.<\/span><\/p>\n

However, Luckman did not grow up dreaming of one day becoming a heavy duty technician. At the suggestion of her father to pursue a career in the trades, she enrolled in the Medium and Heavy Truck Diesel Technology program at Northwest Technical Institute (NWTI) in Springdale, Arkansas, which ended up being a lifechanging decision.<\/span><\/p>\n

Luckman credits her five years spent in the U.S. Navy as an aviation electrician technician \u2013 responsible for communications, navigation, and GPS for fixed-wing and helicopters \u2013 with giving her the confidence to try something different.<\/span><\/p>\n

\u201cI strongly believe the military helped me when choosing my future career path \u2013 I learned I could take on different situations that I normally wouldn\u2019t have done in the past,\u201d Luckman said.<\/span><\/p>\n

It was during her third semester of school that Luckman began her internship at Walmart. At the time, the program required 200 hours of on-the-job training, which she completed by working weekends and after school. She was paired with a senior technician to \u201cwatch and learn\u201d the full scope of what a heavy duty technician may encounter in a repair shop, which includes everything from oil changes to diagnostics and repair.<\/span><\/p>\n

After graduating from NWTI in 2017, Luckman accepted a position with Walmart as a preventive maintenance technician, where she now performs diagnostics and in-depth repairs on tractor-trailers, including Freightliner Cascadia P3s and P4s, Kenworth T680s, and Peterbilts. Luckman was also given the opportunity to take on more responsibility to work and cross train as a warranty clerk. This included repair order accuracy review, which she believes helped to make her an even better technician.<\/span><\/p>\n

Luckman currently holds National Institute for Automotive Service Excellence (ASE) certification in electrical\/electronic systems.<\/span><\/p>\n

\u201cMy ASE certification has helped advance my career as it encourages me to \u2018revisit the books\u2019 in order to keep up my technological knowledge when I prepare to renew my certification,\u201d Luckman said.<\/span><\/p>\n

As for the future, Luckman plans to take her ASE certifications to the next level.<\/span><\/p>\n

\u201cMy goal is to earn my ASE Master Technician status,\u201d Luckman said. \u201cI hope to one day become a Walmart area manager.\u201d<\/span><\/p>\n

Technician support<\/span><\/h3>\n

Service Shop Operations Manager Charles Bishop is Luckman\u2019s supervisor.<\/span><\/p>\n

\u201cWe are very proud of Brianna and we\u2019re lucky to have her on our team,\u201d Bishop said. \u201cShe started with us through her internship program, and we have watched her become a very capable technician.<\/span><\/p>\n

\u201cIt\u2019s important to help young technicians as they are getting started in the field,\u201d Bishop added. \u201cOne of the things that Walmart does is it provides new technicians with all the shop tools that they need at no cost. We understand that the tools they need to do their jobs everyday are a big investment, so instead of expecting them to purchase the tools, we take care of it and put that money back in their pockets. We\u2019re glad that we have the programs in place to recruit and retain technicians such as Brianna.\u201d<\/span><\/p>\n

Walmart also supports their technicians by offering ASE certification premium pay, along with benefits such as health insurance and eyecare. In addition, they offer a \u201cdollar a day\u201d degree program that promotes higher learning opportunities for trade and associate degrees. Employees commit to contributing one dollar per day and Walmart pays for the remainder of the tuition.<\/span><\/p>\n

\u201cWalmart does a great job of retaining its technicians \u2013 it\u2019s the little things that go a long way when it comes to making people feel like they are an integral part of the team,\u201d Bishop said. \u201cWe provide opportunities for personal growth, such as additional training and increased responsibilities, to help build their careers within the company. We want our technicians to feel like it is their<\/i> Walmart. For them, it\u2019s more than just earning a paycheck.\u201d<\/span><\/p>\n

Technician recognition<\/span><\/h3>\n

As a way to recognize vehicle service professionals who are proficient, credentialed, and committed to excellence, ASE has designated June as Automotive Service Professionals Month.<\/span><\/p>\n

\u201cAutomotive Service Professionals Month is the perfect time to say, \u2018thank you,\u2019 to the men and women who service and maintain the vital and highly complex vehicles upon which our economy depends for day-to-day transportation in cities, rural areas, and everywhere in between,\u201d said Tim Zilke, president and CEO, ASE. \u201cIt\u2019s a chance for everyone to acknowledge their skills and dedication, and ASE is proud to spotlight individuals, such as Brianna Luckman, for their commitment to their craft.\u201d<\/span><\/p>\n

Eric Benge, senior manager fleet maintenance, Walmart, explained that the company encourages ASE and industry credentials.<\/span><\/p>\n

\u201cWe appreciate the month-long opportunity to officially recognize our technicians and give them the visibility that they deserve for the contributions that they make to the supply chain,\u201d Benge said. \u201cWithout a well maintained and efficient fleet, we couldn\u2019t fulfill our obligation to keeping our store shelves stocked with the products that our customers depend on.\u201d<\/span><\/p>\n

According to Benge, Walmart reimburses its technicians for their ASE registration and testing fees.<\/span><\/p>\n

\u201cWe hope to incentivize them to continue to learn and develop their skills,\u201d Benge concluded. \u201cThey have a real sense of pride when they are able to put that ASE patch on their uniform.\u201d<\/span><\/p>\n

 <\/p>\n

For more information about Automotive Service Professionals Month or recognizing excellence in your service bay, visit ase.com\/aspm2021<\/a>.<\/p>\n

\n

George Arrants is the vice president for ASE Education Foundation. Arrants works with instructors and administrators to develop partnerships with local businesses and industries through program advisory committees. He is the past chair of the Technology and Maintenance Council\u2019s TMCSuperTech, the National Technician Skills Competition, and TMCFutureTech, the National Student Technician Competition. His entire career has been in the automotive service and education industries.<\/i><\/p>\n

 <\/p>\n

By George Arrants<\/a><\/span><\/p>\n

Source: https:\/\/www.fleetmaintenance.com<\/a><\/span><\/p>\n

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KNOW WHO WE ARE<\/strong><\/a><\/h1>\n

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How opportunities in training, support, and recognition can help fleets drive technician retention. As a heavy duty technician at the Walmart fleet maintenance shop in Bentonville, Arkansas, Brianna Luckman\u2019s typical day is anything but typical. Some days she works on trucks, performing preventive maintenance service and follow-up repairs, while other days she works on trailers,…<\/p>\n","protected":false},"author":3,"featured_media":11848,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[18],"tags":[192],"_links":{"self":[{"href":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/wp-json\/wp\/v2\/posts\/11847"}],"collection":[{"href":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/wp-json\/wp\/v2\/comments?post=11847"}],"version-history":[{"count":1,"href":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/wp-json\/wp\/v2\/posts\/11847\/revisions"}],"predecessor-version":[{"id":11849,"href":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/wp-json\/wp\/v2\/posts\/11847\/revisions\/11849"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/wp-json\/wp\/v2\/media\/11848"}],"wp:attachment":[{"href":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/wp-json\/wp\/v2\/media?parent=11847"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/wp-json\/wp\/v2\/categories?post=11847"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/advancedfleetmanagementconsulting.com\/eng\/wp-json\/wp\/v2\/tags?post=11847"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}